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About Tatiana Moreira Machado Cardoso

  • Viewed 1227

About me

I love working with sales, product searches and customer service. I’ve been doing this since I was a little girl, because my father has supermarkets.

I am married, I have two children. I am very responsible and committed to my work.
I love working, studying, reading a good book and going for a walk.

Amo trabalhar com vendas, buscas de produtos e atendimento ao cliente. Faço isso desde pequena, pois meu pai tem Supermercados loja física.

Sou casada, tenho dois filhos. Sou muito responsável e comprometida com meu trabalho.
Gosto muito de trabalhar, estudar, ler um bom livro e passear.

 

Education

Experience

  • 2012 - 2020
    Garcia Supermarkets - Garcia Supermercados

    IN CHARGE OF RECEPTION - Supervisor de Recepção

    *Customer service – Atendimento ao Cliente.
    * Sales – Vendas.
    *Responsible for product delivery – Responsável pela entrega dos produtos.
    * Assistance to Employees – Assistência aos Colaboradores.
    * Assist Managers in problem solving –
    Auxiliar os gerentes na resolução de problemas.

Expertise

AMAZON VIRTUAL ASSISTANT
 Customer Service: • Doubts, questions and answers. • Monitoring from purchase to product delivery. • Cancel orders. • Return management. • Product replacement. • Return of payments, refund. • Creation of labels to send products.  Atendimento ao Cliente: • Dúvidas, perguntas e respostas. • Acompanhamento desde a compra até a entrega do produto. • Cancelar pedidos. • Gerenciamento de retornos. • Substituição do produto. • Devolução de pagamentos, reembolso. • Criação de etiquetas para envio dos produtos.
 Reviews and Metrics: • Management of positive and negative reviews. • Assist and pay attention to account metrics.  Reviews e Métricas: • Gerenciamento de reviews positivos e negativos. • Auxiliar e ficar atenta as métricas da conta.
 Fulfillment by Amazon (FBA): • Create freight for FBA products, Seller Central. • Track freight and check the Warehouses received. • Control stock in the FBA. • Create FBA submission manually to third parties. • Create remove order to collect products from Amazon\'s warehouse.  Fulfillment by Amazon (FBA): • Criar fretes de produtos FBA, Seller Central. • Rastrear fretes e verificar as Warehouses recebidas. • Controlar estoque no FBA. • Criar envio FBA manualmente para terceiros. • Criar remove order para recolher os produtos da warehouse da Amazon.
 FBM (Fulfillment by Merchant) management: • Make purchases of dropshipping products. • Solve when the order is out of stock (OOS). • Confirm the sending of orders. • Buy shipping directly through Amazon. • Request cancellation of OOS orders. • Request cancellation of wrong listed products. • Create new product manually for FBM.  Gerenciamento FBM (Fulfillment by Merchant): • Realizar compras de produtos dropshipping. • Resolver quando a order está out of stock (OOS). • Confirmar o envio das ordens. • Comprar envio diretamente pela Amazon. • Solicitar cancelamento de ordens OOS. • Solicitar cancelamento de produtos listados errados. • Criar novo produto manualmente para FBM.
 Online Arbitrage: • Manual searches for products or software. • Create product list for FBA, FBM, dropshipping. • Wholesale.  Online Arbitrage: • Buscas manuais de produtos ou com softwares. • Criar lista de produtos para FBA, FBM, dropshipping. • Wholesale.
 Knowledge in various software and extensions / Conhecimentos em diversos softwares e extensões: • Vapro Tools, • Tactical Arbitrage, • Tactical Bucket • Source Mogul, • Oaxray, • Oagenius, • Webscraperapp, • e-com solutions, • Store Front Stalker pro, • How many, • Count Stockt, • RevSeller, • Keepa, • DS Amazon Quick View, • Rakuten, • Befrugal, • Given Assistance, • Helium 10, • Scanalyze, • Jungle Scout.

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