About Tatiana Freire
I have finished Amazon Virtual Assistant Professional Training, and I am looking for my first opportunity.
I am available for assignments:
Amazon virtual assistant, business virtual assistant, customer service, marketplace and digital marketing project assistant.
SKILLS AND ASSIGNMENTS:
• Mobility: assistance throughout the rental process of vehicles, for individuals, legal entities, clients of insurers and Uber drivers. Opening and closing contracts; incident handling.
• Customer service via chat (DELL Commercial);
• Virtual assistant: service request opening (DELL Commercial);
• Technology: analysis and correction of hardware inconsistencies and enterprise equipment software; domain of online scheduling tool settings;
• Financial: opening of bank accounts and loans for people;
• Website development in WordPress;
• PPC for Google ADS and Facebook ADS;
• Financial market operator: index futures contracts and dollar; stock market; commodities.
Focus on customer experience;
Vision of business results.
2022 - 2023
VAPRO Training School.
Technical Education, marketplace, e-commerce, PPC, product search tools, sales graph, customer service and logistics.
2019 - 2019
Delfin English School - Ireland
Teaching English as a Second Language.
2014 - 2015
Faculdades Metropolitanas Unidas
Master of Business Administration - MBA, International Business and Foreign Trade.
2008 - 2010
USCS - Universidade Municipal de São Caetano do Sul
Graduation, Web Design and Electronic Commerce.
2021 - 2022
Digital marketing projects.
2011 - 2013
Technical support via chat, exclusive for companies.
Service request opening for hardwares and softwares;
Handling cases by email;
NPS analysis with management;
2013 - 2021
Localiza Rent a Car
Management of You Can Book.me (online booking tool for Uber customers);
Customer support throughout the vehicle rental process
(opening, closing and extension of the contract;
negotiation upgrade; vehicle replacement; payment;
guidance on NPS research);
Management of contracts and forwarding of inactive
2008 - 2008
New Promo and Base RH
Analysis and approval of proposals for university bank accounts Santander.
Conference, digitization and archiving of documents;
Results monitoring worksheet.
2006 - 2007
Taií Financeira Itaú
Personal credit sales promoter;
Loan proposal analyst.