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About Scheila Rodrigues

About me

I am a very dedicated person, I work professionally and proactively, with assiduity. I keep information confidential. I always update my information and put it into practice to facilitate the routine of the work I perform.

Education

  • Academia Amazon - VAPRO

    VAPRO Training Course - Virtual Assistant

    Complete course of virtual assistant specialist in Amazon with development in the area of fulfillment by merchant (FBM) and Fulfillment by Amazon (FBA). I learned several functions to manage a store. Among the functions, there are product search, management of seller feedbacks, management of customer reviews and account health maintenance, returns management, customer service, creating message templates and among other functions.The course has an exclusive learning in the area of online arbitrage with a focus on the search for products with high sales standards in the market. * COSTUMER SERVICE - Service to Amazon customers - Doubts, questions and answers - Delivery tracking - Order cancellation - Return and refund - Product exchange - Replacement - Creation of labels for shipping products

  • Centro Universitário Campos de Andrade UNIANDRADE

    Ciências Econômicas

Experience

  • 2020 - Present
    Amazon

    Virtual Assistant Specialist in Amazon

    ● Amazon (Amazon Researcher | Tactical Arbitrage | Reverse Search| Product Search | OAXRAY | Dropshipping) ● I am an experienced VA in reverse search and product search for Amazon ● Analyzing and finding items that are profitable for resale on Amazon based on given criteria in a checklist ● I find FBM price on Amazon by using FBM revenue calculator to work out costs and enter all that data on a spreadsheet in order to create the BOLO list ● Running searches in tactical arbitrage and reschedulling these researches ● Bulklist creation and management ● ASIN Extraction and reverse search with free tools ● Analysis of the research results in excel and view data * COSTUMER SERVICE - Service to Amazon customers - Doubts, questions and answers - Delivery tracking - Order cancellation - Return and refund - Product exchange - Replacement - Creation of labels for shipping products

  • 2011 - 2019
    Copel

    Customer service - Telemarketing

    -Telemarketing and call center operator; - Sales and negotiations with the customer; - Supervise teams developing group work, pointing out suggestions for improvements and conflict resolution; - Quality monitoring in customer service.

Expertise

Customer Service
ONLINE ARBITRAGE
ORDER PROCESSING

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