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About Juliana Brandao

About me

I’ I’m Juliana Brandão, I have extensive experience in customer service and focus on the success of the customer experience, Finance and Administration, currently working with Digital Marketing, evaluated for one year Instagram Ads

Education

Experience

  • 2018 - 2020
    CBA Amazon Biotechnology Center (SUFRAMA)

    Administrative support

    11/2018 – 05/2020 Corporate Process Analysis; Modeling, Documentation and Process Update; Elaboration of Procedures, Models and Documented Instruments in Support of Processes; Activity Flow Mapping; Identification of Failures in Process Activities; Conducting Assessments / Diagnostics of Business Processes; Creation of Process Performance Indicators; Continuous Process Improvement; Domain Of The Acquisition Market, Including Means Of Payment; Intermediate / Advanced Spanish (for reading and writing) required; Acquiring Financial Products Knowledge; Elaborate, Prepare And Enable Renasem Process And Map; Elaborate, Prepare And Enable Sisgen Process; Elaborate, Prepare And Enable Sisproquim / Federal Police Process; Elaborate, Prepare And Enable Process Regional Council of Chemistry; City Hall Permit; Conducting quarterly monitoring of effluents, semiannual presentation to Ipaam and proof of maintenance / cleaning of the system and sludge disposal certificate from Ete; Internal and External Audits; Analyze and define Brasanitas\\\' working methods and processes; Studying Times and Parameters, Mapping Activity Flow and Identifying Failures, in order to Establish Strategies for Problem Solving and Propose Continuous Process Improvement. Prepare, Review and Control Technical Documents of the Quality System (Internal Procedures, Protocols, Manuals, External Documents (Legislation, Iso, Abnt, Pharmacopoeia Standards), Specifications and Analytical Methodologies); Analyze and Investigate Market Complaints; Monitor production and manufacturing processes to verify compliance with procedures and standards; Monitor And Perform Pest Control Related Activities; Carry out Support Activities Related to Iso; Analyze and Investigate Market Complaints; Monitor production and manufacturing processes to verify compliance with procedures and standards; Monitor And Perform Pest Control Related Activities; Making, Control and Maintenance of Quality Document Folders; Develop spreadsheets, indicators and graphs for diverse quality data; Monitor the Effectiveness of Corrective and Preventive Actions; Monitor and participate in the steps of the product return process by customers;

  • 2016 - 2017
    APPEN– 01/2017 -01/2018 - SOCIAL MEDIA REVIEWER (INSTAGRAM)

    SOCIAL MEDIA EVALUATOR (INSTAGRAM)

  • 2016 - 2018
    AMBEV CDD - JM SERVIÇOS DE EMPILHADEIRAS LTDA.

    SUPERVISOR OF LOGISTIC OPERATIONS AND FLEET:

  • 2007 - 2010
    TNT LOGISTICS S / A

    INDICATOR ANALYST - NORTH REGIONAL)

    TNT LOGISTICS S / A-MAR / 07 UNTIL MAR / 10 (INDICATOR ANALYST - NORTH REGIONAL)

Expertise

PRODUCT SEARCH.
ORDER PROCESSING.
MANAGING METRIC.
RETURN MANAGEMENT.
CUSTOMER SERVICE (ANSWERING QUESTIONS).
CUSTOMER SERVICE (ANSWERING QUESTIONS).
ADVERTISING MANAGEMENT
CREATION OF PRODUCT PAGES (LISTING - SALE PAGE).
GOOGLE TRENDS.
IMAGE EDITING, VIDEO (PRIVATE LABEL).
SEARCH FOR PRIVATE LABEL PRODUCTS.

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