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About Frank Oliveira

About me

Profissional da área de T.I. a 30 anos. Dedicado, profissional, responsável, auto-didata. Procuro sempre estar atualizado e focado nas soluções que meus clientes precisam.

Education

  • 2013
    Faculdades ALFA - BRAZIL

    Project Manager MBA

    Expertise in Project Management. Acting as a consultant, project team leader, project manager, member of the project management team in various business segments, applying good practices and emerging management techniques.

  • 2009
    Faculdade Estácio de Sá de Goiás - BRAZIL

    Computer Network

    Expertise in the development, implementation and management of logical and physical projects of local and long distance computer networks. Converged networks, optical communications, wireless and broadband networks are among the subjects in the curriculum.

Experience

  • 2013 - 2016
    HalexIstar Industria Farmaceutica

    T.I. Coordinator

    Coordination of the IT team (Systems, Infrastructure and Support); Coordination of IT Projects in Infrastructure and Systems; Preparation and budget control of IT (Capex and Opex); SLA management in aspects related to Support; Development and presentation of indicators (KPI\'s); Management of Implementation Projects, support and improvements in systems. Knowledge of ITIL and COBIT methodologies for IT Governance and Management Corporate. Project Management knowledge in PMBoK and ASAP Focus methodologies. Focus on management and results.

Expertise

Microsoft Office
ERP SAP Basis
Customer Service
Order Processor
Product Registration
Product Research
Return Processor

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