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About DAVID MILTON SILVA

About me

Experience: Customer Service; Customer Service Supervision; SAP CRM software; VA WORKCENTER; Ip Avaya; Office; Intermediate Office Package, Microsoft Software and APPs; Business Relationship and Negotiation with Business and Technology Partners.

Education

Experience

  • 2006 - 2010
    Sitel do Brasil

    Senior Customer Service Representative

    Supervision of customer service in the electricity sector. He was responsible for supervising the service of the operators, leading the team, collecting the results after the excellence and success of the operations.

  • 2011 - 2011
    Britania Appliances

    Product Development Assistant

    Supported in the preparation of documentation for product registration, developed technical files for development and purchase. Assisted in the area of ​​product development by preparing reports, monitoring production in quality control.

  • 2011 - 2020
    Sofhar Management and Technology S.A.

    Technology Assistant

    Worked as a service desk support in the boticário group project The apothecary (the apothecary, who said berenice ?, the beauty box, eudora and direct sale) was directly responsible for attending the group's businesses, carrying out a constructive process with the franchisee, engaging him and perfecting his business.

  • 2012 - 2019
    Boticário Group

    Technology Assistant

    Responsible for direct service to the business of the group o apothecary (the apothecary, who said berenice ?, the beauty box, eudora and direct sale) performing a constructive process with the franchisee, engaging him and perfecting his business. Helped franchisees to carry out inventory via live practice, mapping products, correcting possible gaps or fraud. Focused on the commercial area, I followed up on orders, promotions, financial doubts and a marketing plan. Responsible for the technical support of the franchise, assisted in maintenance, system formatting and configuration of internet via radio, all in remote access. In specific situations where support from a technician (on-site) was needed, it was necessary to open calls via crm / sap, activating the area responsible for solving the problem, always monitoring the call sla.

  • 2019 - 2020
    Stone Payments

    External Sales Consultant

    Responsible for direct service to the business of the group o apothecary (the apothecary, who said berenice ?, the beauty box, eudora and direct sale) performing a constructive process with the franchisee, engaging him and perfecting his business. Helped franchisees to carry out inventory via live practice, mapping products, correcting possible gaps or fraud. Focused on the commercial area, I followed up on orders, promotions, financial doubts and a marketing plan. participated in morning team meetings at the local office; Plan and execute external commercial routes and meet the goal of daily visits to tenants; Credecavao new customers (prospecting); Managed the customer and post-sales portfolio.

Expertise

Leadership
Technology
Commercial

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