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About Calene Silva

About me

Hello, my name is Calene and I am a student in the third class of Elizandro Moreira, founder of the VAPRO course provided by the amazon academy. Currently I work as a dental assistant, part time, nothing that prevents me from working as a virtual assistant because I fell in love with virtual work when I worked with e-commerce, where I managed a virtual store for 4 years and, during that time I learned to look for products for reselling, responding to customer messages, sending and confirming product shipments within the platform, but I’ve never worked with Amazon. I am looking for an opportunity to specialize in the areas of customer service, order processing and, mainly, in the search for products for FBA, FBM and Private Label. In addition, I seek to learn more and grow as a VA. I have a good knowledge of computer programs, Microsoft Excel, Google docs, sheets, Corel Draw, Canva, Photoshop, audio software and etc.

Education

  • 2020 - 2021
    Amazon Academy Training

    VAPRO Academy Training

    In the course we learned everything a VA needs to know to work in a store seller on Amazon. Customer service, Order processing, Tracking monitoring, FBM and FBA product search, Return management, Feedback management, Review management, Account health, Metrics, Seller Central and Tools.

  • 2018 - 2019
    Brazilian University Center UNIBRA

    Technologist Computer Networks (Incomplete)

    Develops and deploys computerized systems. It schedules and takes care of the maintenance of servers and all management of the computer network in general.

Experience

  • 2015 - 2019
    Mercado Livre Br

    Seller

    Managed an online store. performed customer service functions by answering messages and emails regarding products sold and advertised, prepared the shipment of goods, confirmed and monitored product tracking codes directly from the platform.

Expertise

Customer Service
Online Arbitrage
Order Processor
Microsoft Excel
Computer programs

Languages

English
Beginner

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