About Aline de Oliveira Silva
If you are looking for someone to help manage all aspects of an intense lifestyle, I could be this person. As a hospitality professional with over five years of experience, I know my diverse skills and qualifications will be an asset for you.
I have mostly worked in small companies where I was not just managing service teams, but also technology whiz, cocktail making, helping a hand on housekeeping and enchanting guests all around. I’m not only used to wearing many hats, I honestly enjoy it. I thrive in a workplace where two days are not the same.
In addition to being flexible and responsible, I’m also a fanatic for details – especially when it comes to presentation and service. One of my last five pax private parties on a luxury discovery yacht, the guests wanted some gelato, but they were not sure of which flavours they would like. I ask each of them a description of what would appeal their palate (nutty, fruity, chocolate flavours?) and brought custom made sundaes with 10 options of toppings (the result? Amazed guest and a big tip).
In my role as International Trade Senior Analyst I achieved great results during a project of customs and freight costs throughout all the teams in Latin America , which improved the budged and decreased the costs by 20% in three months. Most recently I attended a virtual assistant workshop that helped me sharpen my organisational skills and improve my out of the box and critical thinking.
I speak english fluently and I can communicate in Spanish and French as well.
If you like my ideas, I have many more I would like to discuss with you.
Presbyterian University Mackenzie
2019 - 2020
Scenic Luxury Cruises and Tours
Opening of the new discovery yacht Scenic Eclipse from shipyard to full service operation in a waitress and barista role. Responsible for providing personalized service for guests, which include placing meal and drinks orders in the MXP system according to the menu on the venue, respecting guests requests and allergies. Taking care of special orders and organization with galley and chefs. Participation in training regarding different menus throughout the whole ship, giving feedback over new recipes and service. Responsible for making caffeinated beverages in the buffet style venues in the mornings with a high quality standard, including latte art. Responsible as well for restaurant setups, design of opening and closure procedures of venues. Promoted mid contract to a head waitress position which entailed being responsible for a team of waiters regarding service procedures, product knowledge, training and personal conduct, besides creating voyage and guest reports, design of menu, tables reservations throughout three venues and supervising the service operation in the cafe style venue and French fine dining restaurant.
2019 - 2020
Coordination of imports and exports of medical supplies such as dressings, immobilization equipment and medical bands subject to the consent of ANVISA and the Ministry of Health, following the process with the international purchasing area and with the forwarder for final clearance of the cargo in Brazil. Responsible for the maintenance and execution of KPIs, cost reports and supplier competition; support for purchase forecast, arrival forecasts, internal budget, data maintenance in ERP SAP and ECOMEX, in addition to the creation of international competition projects between the company\'s Swiss headquarters and branches (Mexico, USA and Brazil).
2018 - 2019
Control of payments and cash flow of legal processes (contract termination, convictions and judicial agreements) in ERP SAP as a consultant at Alphaville Urbanismo S.A. Review and control of monthly budget with the accounts payable area, improvement of the SAP FI module for meeting the diverse demands of the company, executing financial and cost reports and controlling new demands with the corporation\'s lawye
2018 - 2018
Project development of Oracle ERP and ECOMEX system updates, rising necessities and developing testing scenarios for vertical and integrated tests, using the tests management tool to update its progress and defects, managing lead times and KPIs thought APIs.
2009 - 2015
Initially hired by Siemens as a Trainee in 2009, which the main activity was rotating between different sectors of the company, creating improvement and learning projects for the corporation as a whole, with an emphasis on international trade and logistics operations. Execution of employment contract as foreign trade assistant in February 2011 in which the main objective was to assist the areas of import, export, international purchases and logistics with the execution of monitoring reports and forecasts in the ERP SAP, generation of data for execution of KPIs, administration of shipping and dispatch documentation and direct contact with dispatchers and project managers. Promotion to Junior Foreign Trade Analyst in 2013 and later Senior Analyst in the same area where I became responsible for the coordination and management of high volume shipments (+400 cases / month), working together with dispatchers and freight forwarders in the preparation of boarding documents boarding and international clearance. Control of ex-tariff processes, management of data such as descriptions and part numbers, contact with class associations, support in public bidding processes, drawback and customs warehouse. KPI management and analysis, implementation and testing of the global foreign trade system project (ERP SAP and ECOMEX in Brazil) between units in Latin America, United States and Germany.